Tasks & Tickets

Drive prompt action and task completion

Upya’s ticketing system offers a complete solution to manage requests from the field or elsewhere and push for work to be done

Tickets creation by admins or field staff

Tasks allocation to field staff

USSD integration by demand


Stay in tune with your team's productivity

Keep a pulse on your team’s efficiency and overall speed of resolution through performance trackers and notifications

Opened vs closed tickets visualisation

Ownership and accountability tracking

Performance and responsiveness reports

Pop-ups and task notifications to field team through mobile app

Ticket alerts for admins to process

Templates & Forms

Make the best of your time

Save time and increase your process accuracy by creating ticket templates and predefined forms that also allow your team to input precise information and data points

Library of existing templates and forms

Make-your-own functionality

Web platform or mobile app input


Connect all the dots to create efficient workflows

Define, replicate, and automate your tasks and tickets, from the field to head office by connecting steps, teams, scenarios and actions into workflows

Step-by-step workflow creation

Highly configurable and customisable

Rule-based triggers for scenario building

Automations or suggestions of next steps

Unlimited number of levels and scenarios within a single workflow

Centralised control for business compliance

The right product to manage and improve team coordination

Upya Collect

Upya Collect meets the needs of distributors who enter into a new market or geographical area and enables accurate data collection and lead generation by gathering and analysing any type of data

Offline | Online data collection via smartphone

15+ question types in any language

Allows to build sales funnel and start selling

Upya Grow

Upya Grow meets the needs of distributors of any assets with embedded flexibility, modularity and possibilities for scaling up your B2C business

Centralised management of customers, field agents, payments and inventory

No code skills needed

Scales with your business

Upya Flows

Upya Flows meets the needs of operators that manage complex and repetitive processes across teams in HQ and the field

Workflows creation and control

Intuitive UX/UI for effortless flows

Tasks and Tickets for team coordination

| 20,000+ raised tasks and tickets

The company enjoys Upya’s Workflow automation

| 1,800+ accurately collected and analysed forms

All that is needed for both flowless and extensive geomarketing activities

| 36,000+ recorded contacts of clients and prospects

It became easier to build a sales funnel and increase customer acquisition

| Vertical

From customer acquisition to support, WeLight uses Upya to provide electrify-as-a-service to its customer base. Thanks to a ticketing system and workflow automation it ensures the successful coordination of customer requests, teams and field operations