Prospecting
Define different steps of the customer acquisition journey and follow your sales activities as customers move down the sales funnel
Personalised qualification of leads
Data collection to know customers
Customised user interface focused on prospecting activity
Analytics
Mass download of prospects’ database
Individualised agents’ performance
Day-to-day activities
Manage and monitor daily sales and customer-related activities such as communications, event logs, received payments and stock movement
History of customer activities and interactions
SMS communication
Management of customer payments
Control of customer assets
Promotions and incentive referral programms
Aftersales
Improve your customer satisfaction through efficient aftersales processes leveraging Upya’s ticketing system and centralised assets management
Management of defective units
Customer satisfaction serveys
Ticketing system
Repossession of assets
Upya Collect
Upya Collect meets the needs of distributors who enter into a new market or geographical area and enables accurate data collection and lead generation by gathering and analysing any type of data
Offline | Online data collection via smartphone
15+ question types in any language
Allows to build sales funnel and start selling
Upya Grow
Upya Grow meets the needs of distributors of any assets with embedded flexibility, modularity and possibilities for scaling up your B2C business
Centralised management of customers, field agents, payments and inventory
No code skills needed
Scales with your business
Upya Flows
Upya Flows meets the needs of operators that manage complex and repetitive processes across teams in HQ and the field
Workflows creation and control
Intuitive UX/UI for effortless flows
Tasks and Tickets for team coordination
People got access to safe drinking water
A smooth customer management reduces the risk of abandonment
The company enjoys Upya’s entity structure to operate in different regions
The level of professionalism of the support team and the ease of adoption helped Aqua Clara to start using Upya faster and to manage customers better
