Go-to digital solution for
mini-grids development projects

Manage customer requests and field operations

Upya’s ticketing system offers a complete solution to manage requests coming directly from customers or raised by operational field staff. Similarly, tasks can be sent to on-the-ground personnel for them to perform specific actions or fill in standardised reports within a well-defined time frame

Replicate processes and increase operational efficiency and accuracy at scale

Define or replicate any type of process from HQ to the field by connecting steps, teams, scenarios, and actions into centralised workflows. Leverage rules to automatically trigger time-sensitive tasks to be performed by teams on the ground. Automatically notify personnel through pop-ups and ticket alerts

Sell anything anywhere

Sell lockable, non-lockable, serialised or non-serialised products. Bundle them together. Create PAYGO, full upfront on loan-based repayment plans. Add seasonality, penalties or promotions

Collect payments through cash or mobile money

Collect payments in the Last Mile, leveraging Upya’s integration with the major mobile money providers and/or cash or float payments

Collect any data, anywhere, at any time

Create questionnaires centrally, with 15+ question types. Including drop-down lists, digital signatures, audio recordings, pictures or scanning. Build path-dependent forms with conditional questions

Сategorise customers to allow prospecting activity and sales funnel management

As information is collected about future customers, Upya allows flagging the prospect’s interest based on any internal qualifications. When customer lists are compiled and viewed, the overall strength assessment of the sales funnel can be performed and critical decisions can be made, for instance in terms of sourcing bikes or parts

Offer and control a comprehensive pricing mix

Implementing flexible payment plans is easy and helps address different types of customer profiles and a wide variety of market and pricing strategies. Our system allows set-up top-ups, subscription-based terms, full-upfront deals, PAYGO or even loans while also implementing promotional or seasonal pricing and referral programs

Ensure an easy adoption in the most remote areas

Upya’s mobile app is compatible with all generations of Android phones. Accommodates low connectivity situations, and favours icons over texts

Link KWh reading to customer profile

API integrations automatically send KWh consumption collected by metering devices specific to an end-user to Upya’s system. The latter allows for a complete centralisation of customer information: KYC, consumption, payments, open tickets, promotions and more

Features to support your activities

Customer Management

Create, grow and have constant access to customer base

Workflow Automation

Replicate and automate processes to increase operational efficiency at scale

Payment Collection & Deal Types

Create any deal and track customer payments from mobile money to cash

Data Collection

Leverage sophisticated data collection and ensure accuracy

Bulk SMS Communication

Reach customers through mass or standardized SMS messaging

Analytics & Reports

Visualise and analyse operations with powerful dashboards


The right product for your needs

Upya Collect

Upya Collect meets the needs of distributors who enter into a new market or geographical area and enables accurate data collection and lead generation

Offline | Online data collection via smartphone

15+ question types in any language

Allows to build sales funnel and start selling

Upya Grow

Upya Grow meets the needs of distributors of any assets with embedded flexibility, modularity and possibilities for scaling up your B2C business

Centralised management of customers, field agents, payments and inventory

No code skills needed

Scales with your business

Upya Flows

Upya Flows meets the needs of operators that manage complex and repetitive processes across teams in HQ and the field

Workflows creation and control

Intuitive UX/UI for effortless flows

Tasks and Tickets for team coordination

| 1,800+ accurately collected and analysed forms

All that is needed for both flowless and extensive geomarketing activities

| 36,000+ recorded contacts of clients and prospects

It became easier to build a sales funnel and increase customer acquisition

| 20,000+ raised tasks and tickets

The company enjoys Upya’s Workflow automation 

| Vertical

From customer acquisition to support, WeLight uses Upya to provide electrify-as-a-service to its customer base. Thanks to a ticketing system and workflow automation it ensures the successful coordination of customer requests, teams and field operations