Manage customer requests and field operations
Upya’s ticketing system offers a complete solution to manage requests coming directly from customers or raised by operational field staff. Similarly, tasks can be sent to on-the-ground personnel for them to perform specific actions or fill in standardised reports within a well-defined time frame
Replicate processes and increase operational efficiency and accuracy at scale
Define or replicate any type of process from HQ to the field by connecting steps, teams, scenarios, and actions into centralised workflows. Leverage rules to automatically trigger time-sensitive tasks to be performed by teams on the ground. Automatically notify personnel through pop-ups and ticket alerts
Sell anything anywhere
Sell lockable, non-lockable, serialised or non-serialised products. Bundle them together. Create PAYGO, full upfront on loan-based repayment plans. Add seasonality, penalties or promotions
Collect payments through cash or mobile money
Collect payments in the Last Mile, leveraging Upya’s integration with the major mobile money providers and/or cash or float payments
Collect any data, anywhere, at any time
Create questionnaires centrally, with 15+ question types. Including drop-down lists, digital signatures, audio recordings, pictures or scanning. Build path-dependent forms with conditional questions
Сategorise customers to allow prospecting activity and sales funnel management
As information is collected about future customers, Upya allows flagging the prospect’s interest based on any internal qualifications. When customer lists are compiled and viewed, the overall strength assessment of the sales funnel can be performed and critical decisions can be made, for instance in terms of sourcing bikes or parts
Offer and control a comprehensive pricing mix
Implementing flexible payment plans is easy and helps address different types of customer profiles and a wide variety of market and pricing strategies. Our system allows set-up top-ups, subscription-based terms, full-upfront deals, PAYGO or even loans while also implementing promotional or seasonal pricing and referral programs
Ensure an easy adoption in the most remote areas
Upya’s mobile app is compatible with all generations of Android phones. Accommodates low connectivity situations, and favours icons over texts
Link KWh reading to customer profile
API integrations automatically send KWh consumption collected by metering devices specific to an end-user to Upya’s system. The latter allows for a complete centralisation of customer information: KYC, consumption, payments, open tickets, promotions and more
Workflow Automation
Replicate and automate processes to increase operational efficiency at scale
Payment Collection & Deal Types
Create any deal and track customer payments from mobile money to cash
Upya Collect
Upya Collect meets the needs of distributors who enter into a new market or geographical area and enables accurate data collection and lead generation
Offline | Online data collection via smartphone
15+ question types in any language
Allows to build sales funnel and start selling
Upya Grow
Upya Grow meets the needs of distributors of any assets with embedded flexibility, modularity and possibilities for scaling up your B2C business
Centralised management of customers, field agents, payments and inventory
No code skills needed
Scales with your business
Upya Flows
Upya Flows meets the needs of operators that manage complex and repetitive processes across teams in HQ and the field
Workflows creation and control
Intuitive UX/UI for effortless flows
Tasks and Tickets for team coordination
All that is needed for both flowless and extensive geomarketing activities
It became easier to build a sales funnel and increase customer acquisition
The company enjoys Upya’s Workflow automation
From customer acquisition to support, WeLight uses Upya to provide electrify-as-a-service to its customer base. Thanks to a ticketing system and workflow automation it ensures the successful coordination of customer requests, teams and field operations
