Upya’s ticketing system offers a complete solution to manage requests from the field or elsewhere and push for work to be done
Tickets creation by admins or field staff
Tasks allocation to field staff
USSD integration by demand
Keep a pulse on your team’s efficiency and overall speed of resolution through performance trackers and notifications
Opened vs closed tickets visualisation
Ownership and accountability tracking
Performance and responsiveness reports
Pop-ups and task notifications to field team through mobile app
Ticket alerts for admins to process
Save time and increase your process accuracy by creating ticket templates and predefined forms that also allow your team to input precise information and data points
Library of existing templates and forms
Make-your-own functionality
Web platform or mobile app input
Define, replicate, and automate your tasks and tickets, from the field to head office by connecting steps, teams, scenarios and actions into workflows
Step-by-step workflow creation
Highly configurable and customisable
Rule-based triggers for scenario building
Automations or suggestions of next steps
Unlimited number of levels and scenarios within a single workflow
Centralised control for business compliance
Upya Collect
Upya Collect meets the needs of distributors who enter into a new market or geographical area and enables accurate data collection and lead generation by gathering and analysing any type of data
Offline | Online data collection via smartphone
15+ question types in any language
Allows to build sales funnel and start selling
Upya Grow
Upya Grow meets the needs of distributors of any assets with embedded flexibility, modularity and possibilities for scaling up your B2C business
Centralised management of customers, field agents, payments and inventory
No code skills needed
Scales with your business
Upya Flows
Upya Flows meets the needs of operators that manage complex and repetitive processes across teams in HQ and the field
Workflows creation and control
Intuitive UX/UI for effortless flows
Tasks and Tickets for team coordination
The company enjoys Upya’s Workflow automation
All that is needed for both flowless and extensive geomarketing activities
It became easier to build a sales funnel and increase customer acquisition
From customer acquisition to support, WeLight uses Upya to provide electrify-as-a-service to its customer base. Thanks to a ticketing system and workflow automation it ensures the successful coordination of customer requests, teams and field operations
