Сategorise customers to allow prospecting activity and sales funnel management
As information is collected about future customers, Upya allows flagging the prospect’s interest based on any internal qualifications. When customer lists are compiled and viewed, the overall strength assessment of the sales funnel can be performed and critical decisions can be made, for instance in terms of sourcing bikes or parts
Streamline swapping station operations and maximise efficiency
Through the mobile app, station operators seamlessly swap incoming batteries for outgoing batteries per customer. As the swap happens, customisable fares are applied and communicated to the driver for cash or MoMo payment. Event logs and purchase history is automatically recorded per driver, station and asset
Control stock ownership, repairs and deployment
Bikes and batteries, other finished goods or parts are uploaded and automatically assigned to a warehouse or a distribution centre at any point in time. Individual items can be scanned into stock by operational teams as they collect an item from a warehouse or swap station. Stock levels are tracked at all times to ensure proper inventory management
Offer and control a comprehensive pricing mix
Implementing flexible payment plans is easy and helps address different types of customer profiles and a wide variety of market and pricing strategies. Our system allows set-up top-ups, subscription-based terms, full-upfront deals, PAYGO or even loans while also implementing promotional or seasonal pricing and referral programs
Manage customer requests and field operations
Upya’s ticketing system offers a complete solution to manage requests coming directly from customers or raised by operational field staff. Similarly, tasks can be sent to on-the-ground personnel for them to perform specific actions or fill in standardised reports within a well-defined time frame
Collect payments through cash or mobile money
Collect payments in the Last Mile, leveraging Upya’s integration with the major mobile money providers and/or cash or float payments
Ensure an easy adoption for field teams and swap station operators
Light by mobile app design is compatible with all generations of Android phones. Accommodates low connectivity situations, and favours icons over texts
Connect specific Upya modules with existing software and hardware solutions
Upya’s open APIs make it easy to connect our tools to other software such as accounting, GPS trackers, PAYGO technology and other IOT-based hardware. Critical data points to be tracked are defined and consolidated at the customer, station or asset level
Agent Management & Commissions
Follow agents’ activity and performance while defining their commissions structure
Payment Collection & Deal Types
Create any deal and track customer payments from mobile money to cash
Upya Collect
Upya Collect meets the needs of distributors who enter into a new market or geographical area and enables accurate data collection and lead generation
Offline | Online data collection via smartphone
15+ question types in any language
Allows to build sales funnel and start selling
Upya Grow
Upya Grow meets the needs of distributors of any assets with embedded flexibility, modularity and possibilities for scaling up your B2C business
Centralised management of customers, field agents, payments and inventory
No code skills needed
Scales with your business
Upya Flows
Upya Flows meets the needs of operators that manage complex and repetitive processes across teams in HQ and the field
Workflows creation and control
Intuitive UX/UI for effortless flows
Tasks and Tickets for team coordination
It takes less effort to collect prospects’ data
It became easier to turn prospects into clients
The company enjoys Upya’s customer support
Flexibility and responsiveness, onboarding processes and the reliability of the solutions make Reno Power’s experience with Upya an integral part of the startup’s growth
