Selling a PAYGO Solar Home System (SHS) or any financed product is only the beginning of the customer relationship. After the contract is signed, distributors still need to manage repayments, keep products working, handle client changes, and respond quickly when situations shift.
Good after-sale management is essential for maintaining healthy portfolios, preventing unnecessary losses, and supporting customers who run into challenges along the way. Upya provides a set of tools that help distributors stay in control of contracts long after the initial sale, without adding complexity to daily operations.
Why Post-Sale Contract Management Matters
PAYGO and installment products come with ongoing responsibilities. Over time, customers may stop paying, need a different repayment schedule, want someone else to take over the contract, or need a unit replaced or their details updated.
Without the right tools, managing these situations becomes slow, manual, and prone to errors. Upya helps simplify these steps so teams can support clients quickly and keep contract portfolios healthy. Here’s how each one works.
1. Repossession: Regain Control of Units When Needed
When a customer stops paying or can no longer keep up with repayments, distributors need a clear, fair process for recovering the device.
With Upya, teams can:
- Mark a contract for repossession
- Return the recovered unit to stock
- Prepare it for refurbishment or resale
This ensures assets don’t sit idle in the field and can be redeployed to a new customer. Repossession is easier to manage when it’s rare in the first place; see how integrated operations reduce PAYGO default rates for more on that.
2. Transfer Contracts: Give Units a Second Life
Sometimes a client can no longer keep a unit, but someone they know is willing to take over the contract. This helps distributors:
- Support clients who want to exit a contract
- Keep revenue flowing
- Expand accessibility by offering second-hand options
- Avoid creating unnecessary new contracts
Transfers are handled directly through the platform, keeping the process simple for both HQ and field teams.
3. Edit Terms: Adjust Payment Plans Responsibly
When company policy allows it, distributors can adjust existing contract terms after a sale, such as updating a repayment schedule. This gives businesses room to support clients through special circumstances while keeping full control over pricing and risk. For flexibility built into the terms from the start, see our guide to pricing flexibility for last-mile distributors.
4. Amend the Contract: Update Units and Items When Needed
Contracts evolve, and Upya supports the adjustments needed along the way. Distributors can:
- Replace a unit, for example switching a defective unit for a working one
- Repossess a unit, detach it from the contract, and update stock accordingly
- Add or remove items linked to the contract, depending on the product and deal type
5. Keep Customer Information Up to Date
Through the client profile, teams can update:
- Contact information
- Responsible agent
- Notes or events linked to the customer
This ensures that even months or years after the initial sale, the client’s information remains complete and accurate.
Contracts That Keep Working for You
Managing contracts doesn’t stop when a unit is deployed. It continues throughout the customer’s entire journey. With Upya’s post-sale contract features, distributors gain the tools they need to support clients, protect assets, and adapt when things change.
From repossession and contract transfers to editing terms and updating client information, Upya keeps everything organized, transparent, and easy to manage. This helps businesses strengthen customer relationships, maintain healthier portfolios, and keep operations running smoothly.
Want to see how Upya can help you manage contracts throughout their full lifecycle? Book a demo and discover the difference.