Field Solutions
for Mini-Grids
Increase your sales and utilities’ operational performance through advanced customer management tools and efficient field team coordination
Next level digitisation for customers & field team’s management
Payment collection and ticketing system to manage daily operations and field team coordination
Increase your sales and operational performance through controlled leasing protocols, advanced asset management and efficient field team coordination
Sales Funnel
Increase village penetration through trackable sales funnel management
Define specific stages within each category to indicate degrees of interest
Analyse performance of field team
Keep track of where each customer is within the sales funnel
Notify key users to intervene when necessary to drive conversion
Collect relevant data at each stage
Customer Management
Drive sales and increase customers’ ARPU
Categorise customers per mini-grids or zones
Configure Kwh rates, payment frequencies and down-payments
Automate notifications with payment reminders and payment due
Instant customer profile updates and status flagging
Aftersales Management
Leverage our Task & Ticket system to coordinate field staff and ensure operational efficiency
Predefined templates to assess and treat common mini-grid related events
Use advanced data collection with mini-grid related indicators
Pop-up notifications for mobile users and open ticket visualisations for admins
Track overall operational performance of users, teams and/or stations
Asset
Management
Full integration to meters to centrally manage locking and consumption
Track stock movement from HQ to customer and back
Advanced repair, repossession or replacement management flows
Kwh reading and remote locking/unlocking of meters based on customer Top-ups
Connects to Spark Meters, SteamaCo and Sagencom
Automatic logging of all events linked to assets for better monitoring
More features to fully digitalise operations
From identifying potential mini-grid locations to recording hardware interactions and instant notifications of witnessed mini-grid related events on the ground, Upya brings critical features to manage a mini-grid business at scale through digitalisation
From onboarding new customers to battery swapping and repairs on the ground, Upya brings critical features to manage an E-mobility business at scale through digitalisation
Data Collection
Leverage sophisticated offline data collection in the field to collect almost any type of data
Identify prospective mini-grid sites with zoning feature
Collect customer KYC, signatures, pictures, GPS coordinates, etc.
15+ question types in your language for advanced market surveys
User-friendly app for data collection on the field
Works off-line and includes built-in sync features
Payment Collection
Collect monthly and one-time payments for any device
Leverage Upya’s powerful payment Gateway, with 20+ direct mobile money integrations in 10+ countries
Automatically login customer top-ups payments
Collect & manage cash using robust cash collection and reconciliation features
Allow for ad hoc payments for the monthly subscription fee and the purchase of Kwh
Workflow Implementation
Define, replicate and automate processes on your CRM
Highly configurable and customisable step-by-step workflow creation- in connection with the electricity metre’s software
Do-It-Yourself or leverage Upya’s Workflow Builder team and services
Automations or suggestions of next steps
Unlimited number of levels and scenarios within a single workflow
Centralised control for business compliance
Agent Commissions
Implement various commissions schemes for better sales results
Agent based commission schemes
Daily, weekly or monthly cadence
Lump sum or percentage of new sales, payments received or repayment rates
Per product, deal and promotion
Applicable to all agents or a subset of agents
Some of the partners we work with
Running PAYGO smartphones business comes with specific challenges and needs. Upya was designed to address them. Industry leaders use Upya to scale operations by reaching every client in the most efficient way
Running PAYGO smartphones business comes with specific challenges and needs. Upya was designed to address them. Industry leaders use Upya to scale operations by reaching every client in the most efficient way
All must-have features to run a successful E-Mobility business
Multiple pricing terms
Promotions, referrals and bundles
Partner management
Tailored configuration
Data collection tool
Powerful analytics and reports
Access to additional modules
Training academy available 24/7
With Upya you can do much more
What clients say about us?
Lumos Global
A leading distributor of appliances in Nigeria and Ivory Coast
“
Upya has made working with our partners a seamless process; from customer acquisition, stock and logistics management to monthly repayment and issue management.”
Tunde Salimonu
CTO at Lumos Global
Solibrium-Solar
A distributor of affordable solar products to communities in Western Kenya with 8 years of experience
“
Upya has enabled us to recognise prospects and
communicate with clients in a scalable manner achieving and exceeding our targets. The platform is the most adaptable CRM we have ever worked with.”
Mellissa Wambui
Corporate Strategy and Project Development Manager
We Light
A mini-grid developer providing electricity to over 50+ villages across Madagascar and Mali
“
Upya is not just a CRM for WeLight, it’s the backbone of our business. It has empowered us to manage our sales, operations, and customer quality with a level of precision and efficiency that was previously unimaginable.”
Alexandre Castel
CCO at WeLight
Nyalore Impact
A manufacturer and distributor of electrical cooking appliances in Western Kenya
“
I have a lot of trust in Upya to do the most difficult work: to manage transactions, social impact measurements and all managerial processes in one place”.
Awuor Dorothy Otieno
CEO at Nyalore Impact
FlexPay
A leading distributor of mobile phones in Venezuela
“
As our business pivoted to the Buy-Now-Pay-Later model, we found Upya’s Loan Management System (LMS) to be the most flexible and comprehensive solution out there.”
Rafael Sosa
CEO FlexPay
Solibrium-Solar
A distributor of affordable solar products to communities in Western Kenya with 8 years of experience
“
Depoimento
Melissa
CEO
Mini-Grids Insights
Solibrium-Solar
A distributor of affordable solar products to communities in Western Kenya with 8 years of experience
“
Depoimento
Melissa
CEO
